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Robust traditional and SIP-based
Trunking, ACD and IVR systems
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Computer Telephony Integration (CTI) for
screen synchronization with YOUR
customer data
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IVR with Nuance Speech Recognition
including opt-out-to-agent and
opt-out-to-client options
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XML/Web Services Integration to YOUR
front- and back-office solutions
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End-to-end call recording from call
arrival to call disposition |
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Fully redundant voice and data feeds via
two separate carriers
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Battery back-up and diesel generators
for building power
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